- Dizizid: the online platform facilitating ticket sales
- Organizer: the party organizing an event and offering tickets via Dizizid
- User: any person using the platform
- Agreement: the purchase agreement between User and Organizer
- Ticket: a digital proof of entry for an event
Dizizid acts solely as a technical and administrative platform and is not a party to the agreement between the User and the Organizer.
The agreement is concluded exclusively between:
- the User
- the Organizer
Dizizid is not responsible for:
- the content or execution of the event
- changes, postponements or cancellations
- the actions of the Organizer
An agreement is concluded once:
- payment has been successfully completed, and
- a confirmation has been sent
Dizizid reserves the right to:
- refuse orders
- cancel transactions
in case of:
- fraud
- technical errors
- misuse of the platform
A ticket grants a limited, personal and revocable right to access an event.
- Tickets remain the property of the Organizer
- Tickets may not be used for commercial purposes without permission
- Access may be denied in case of misuse
- Dizizid may invalidate tickets in case of violation of these terms
All prices include VAT unless stated otherwise.
Additional costs may include:
- service fees
- payment fees depending on the selected payment method and payment provider
Dizizid is not responsible for:
- price changes by Organizers
- obvious pricing errors
In case of evident errors, the agreement may be dissolved.
Based on EU law, no right of withdrawal applies to tickets for leisure activities with a specific date.
Purchases are therefore final.
The Organizer is responsible for:
- cancellations
- changes
- refunds
Dizizid only facilitates the technical processing of payments and refunds and is not obliged to issue refunds unless required by law.
Service fees are generally non-refundable.
Resale of tickets is not permitted unless explicit permission has been obtained from both the Organizer and Dizizid.
Dizizid may:
- invalidate resold tickets
- block accounts in case of misuse
Tickets obtained or used in violation of this article may be invalidated without any right to compensation.
It is prohibited to:
- use bots, scripts or scraping tools
- bypass security measures
- misuse multiple accounts
- purchase tickets for resale (scalping)
In case of violation, Dizizid may:
- block accounts
- cancel tickets
- take legal action
Dizizid reserves the right to:
- cancel transactions
- suspend accounts
- invalidate tickets
in case of fraud, chargebacks or abuse of promotions.
Dizizid’s liability is limited to the amount of service fees paid.
Dizizid is not liable for:
- indirect damages (such as loss of profit)
- damages due to event cancellations
- errors by Organizers
- technical failures or downtime
This limitation does not apply in cases of intent or gross negligence.
Dizizid is not liable for failures due to force majeure, including pandemics, government measures, infrastructure failures, payment provider outages or cyberattacks.
Obligations may be suspended during force majeure.
Dizizid uses third-party service providers such as payment providers and hosting services.
Dizizid is not liable for errors or failures of these parties.
Dizizid processes personal data in accordance with its privacy policy.
In many cases:
- the Organizer is the data controller
- Dizizid acts as a processor
Dizizid strives for continuous availability but does not guarantee it.
Dizizid is not liable for interruptions, failures or data loss.
Dizizid may amend these terms at any time. The most recent version applies upon publication.
These terms are governed by Dutch law.
Disputes shall be submitted to the competent court in the Netherlands.
EU consumers may also use the Online Dispute Resolution (ODR) platform.
Pleas contact our customer support.