1. Who we are

Dizizid (“we”, “us”) is responsible for processing personal data as described in this privacy policy.
Company name: Dizizid
Chamber of Commerce (KvK): 59309857
Email: info@dizizid.com

2. Scope

This privacy policy applies to our website, mobile application, and all Dizizid services.

3. Personal data we collect

Account & usage:
• Name
• Email address
• Account data

Tickets & events:
• Ticket information
• Unique ticket IDs
• Event participation

Technical data:
• IP address
• Browser and device data
• Log data

Usage data:
• Click behavior
• App and website usage

Optional (with consent):
• Location data
• Marketing preferences

4. Purpose and legal basis

Contract performance:
• Account management
• Providing tickets
• Customer support

Legal obligation:
• Only where applicable

Legitimate interest:
• Security
• Service improvement
• Usage analysis
• Event recommendations

Consent:
• Marketing
• Cookies
• Location usage

5. Mobile app usage

We process data to provide digital tickets in the app.
Push notifications may be service-related or marketing-related. Marketing requires consent.
We may personalize content and use location data with consent.

6. Data retention

• Account data: up to 24 months after last activity
• Ticket data: as long as necessary
• Usage data: max. 24 months
• Marketing data: until unsubscribe

7. Sharing with third parties

• Payment providers
• Hosting providers
• IT services
• Analytics providers

8. International transfers

We use appropriate safeguards such as Standard Contractual Clauses when data is transferred outside the EEA.

9. Cookies

• Functional
• Analytics
• Marketing (with consent)

10. Security

We use SSL encryption, access control, and monitoring to protect personal data.

11. Your rights

You have the right to access, correct, delete, restrict, object, and request data portability.

Requests can be sent to info@dizizid.com.
We respond within 30 days and may extend this by up to 2 months if necessary.

12. Complaints

You may file a complaint with your local data protection authority.

13. Changes

We may update this privacy policy. The most recent version is always available on our website.